MERCEDES ELSEN

MERCEDES ELSEN

Consultation Educator

Mercedes, a 2009 graduate of the Aveda Institute, joined Plymouth Simonson’s Salon & Spa team after graduation. She enjoys attending continuing education classes believing that the most important aspect of her job is to discover and share the services, products and advice that will best serve Simonson’s guests.

In her role as an educator, Mercedes teaches new stylists how detailed, comprehensive consultations can make the difference between missing, meeting or exceeding a guest’s expectations. She’s an advocate for the lost art of communication, asking the right questions, reading between the lines, identifying challenges and proposing solutions. Mastering this proficiency can play a pivotal role in the success of a new hire.