COVID-19 REOPENING UPDATES
The Simonson’s Salon & Spa Team would like to thank you and your families for your patronage and loyalty over the years. At this time, the plan is to reopen for business on Monday, June 1st, 2020 – barring any last-minute changes that are out of control. As we get back into the groove, we would like to make you aware of a few important changes that will help to ensure the safest and best experience for everyone. It’s our goal to maintain a clean, comfortable and safe environment for our team and guests.
Please review the following information prior to your appointment.
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PAYMENT/GRATUITIES
We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. We DO NOT accept checks or prepaid Visa/AMEX gift (debit) cards.
Gratuities are never expected but are always appreciated. We cannot handle cash tips for service providers. Please note that nothing prohibits you from leaving a gratuity at the service provider’s station or handing it to them directly. If you would like to leave a gratuity through our point of sale system, request it be added to your credit card or use a gift card balance. Credit card gratuities are limited to 20% of the value of services provided.
REMINDER/CONFIRMATION CALLS
If text message and/or email have NOT been selected as the preferred communication mode, a Simonson’s representative will place a courtesy reminder/confirmation call two business days before the service appointment date. If no one answers, the representative will leave a brief voicemail message stating the date and time of the appointment. Missed appointments and/or insufficient notice of cancellation may result in a fee.
CANCELLATIONS
Simonson’s values the relationship we share with every guest, and we understand that sometimes schedule adjustments are unavoidable. We respectfully request a 24 hours’ notice for all service appointment cancellations. When appointments are canceled with sufficient notice, it gives our commission-compensated service providers an opportunity to fill the vacant appointment time with another guest. Missed appointments and/or insufficient notice of cancellation may result in a fee.
MISSED/NO SHOW APPOINTMENTS
Records of missed appointments, also known as “No Shows”, and insufficient notice of cancellations are captured in each guest’s profile. Three missed appointments can prompt a prepayment resolution, which requires full remittance of the service price simultaneously with the scheduling of any future service appointments. This requirement can be lifted once a successful appointment history has been reestablished.
SPA PACKAGES SCHEDULING/CANCELLATIONS
A valid credit card number is required to schedule Spa Packages and Group Bookings (i.e. wedding parties). If sufficient notice of cancellation is not received, 50% of the reserved service(s) total will be charged to the credit card provided. Spa Packages are not eligible for substitutions and/or discounts.
SERIES
Service series purchases are non-refundable, non-transferable and expire one year from date of purchase.
GIFT CARD/CERTIFICATES
Simonson’s gift cards are available in any denomination. They are transferable, never expire, redeemable for services and products at any location and non-refundable. We are not responsible for lost or stolen gift cards/certificates.
PRODUCT RETURNS
Proof-of-purchase is required for all returns. A Simonson’s gift card will be issued for returns older than 45 days. Products must have 75% or more remaining. No expired products. All sales are final on apparel, accessories, hair extensions, cosmetics, styling/massage tools and STYLE Perks point purchases.
Thank you in advance for your understanding and cooperation.