PAYMENT/GRATUITIES
We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. We DO NOT accept checks or prepaid Visa/AMEX gift (debit) cards.
Gratuities are never expected but are always appreciated. We cannot handle cash tips for service providers. Please note that nothing prohibits you from leaving a gratuity at the service provider’s station or handing it to them directly. If you would like to leave a gratuity through our point-of-sale system, request it be added to your credit card or use a gift card balance. Credit Card, Gift Card & Instant Gift Certificate gratuities are limited to 20% of the value of services provided.
REMINDER/CONFIRMATION CALLS
If text message and/or email have NOT been selected as the preferred communication mode, a Simonson’s representative will place a courtesy reminder/confirmation call two business days before the service appointment date. If no one answers, the representative will leave a brief voicemail message stating the date and time of the appointment. Missed appointments and/or insufficient notice of cancellation may result in a fee.
CANCELLATIONS
Simonson’s values the relationship we share with every guest, and we understand that sometimes schedule adjustments are unavoidable. We respectfully request a 24 hours’ notice for all service appointment cancellations. When appointments are canceled with sufficient notice, it gives our commission-compensated service providers an opportunity to fill the vacant appointment time with another guest. Missed appointments and/or insufficient notice of cancellation may result in a fee.
MISSED/NO SHOW APPOINTMENTS
Records of missed appointments, also known as “No Shows”, and insufficient notice of cancellations are captured in each guest’s profile. Three missed appointments can prompt a prepayment resolution, which requires full remittance of the service price simultaneously with the scheduling of any future service appointments. This requirement can be lifted once a successful appointment history has been reestablished.
SERIES
Service series purchases are non-refundable, non-transferable, redeemable only at the location of purchase, and expire one year from date of purchase.
GIFT CARD/CERTIFICATES
Simonson’s gift cards are available in any denomination. They are transferable, never expire, redeemable for services and products at any location and non-refundable. We are not responsible for lost or stolen gift cards/certificates.
PRODUCT RETURNS
Proof-of-purchase is required for all returns. A Simonson’s gift card will be issued for returns older than 45 days. Products must have 75% or more remaining. No expired products. All sales are final on apparel, accessories, hair extensions, cosmetics and styling/massage tools purchases.
SERVICE REWORK
Our goal is to meet or exceed your expectations! In the chance event you’re dissatisfied with a service, please alert your Technician or a Guest Service Representative of your concern before the conclusion of your appointment. We will do our level best to remedy the challenge before you depart. Should you discover a challenge after leaving the salon/spa, it must be reported within 72 hours. Service rework is generally performed by the original technician.
COVID-19 GUEST NOTICE
- NOT FEELING WELL | If you are under the weather or feel ill in any manner, please reschedule your appointment once your symptoms have passed and you’re feeling better. Our team members reserve the right to refuse service to someone if they feel it presents a personal health risk.
- FACE COVERINGS (MASKS) OPTIONAL | Some of our team members will choose to wear a mask; some will not. Some of our guests will choose to wear a mask; some will not. We understand everyone has deeply personal beliefs guiding these decisions. We respect everyone’s choice to decide for themselves without judgment. If you require a technician who is agreeable to wearing a mask for your service, please schedule your appointment by telephone and make your wishes known to the GSR. We’ll make every effort to accommodate your request.
- VACCINE STATUS | As a company, we will not ask our guests nor our team to disclose their vaccination status. We ask that guests respect our team’s personal and private health choices. Inquiries of this nature will not be permitted. NO EXCEPTIONS.