COVID-19 GUEST NOTICE
Thank you and your families for your patronage and loyalty over the years.
Please review the following COVID-19 information prior to your appointment.
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SERVICE REWORK
Our goal is to meet or exceed your expectations! In the chance event you’re dissatisfied with a service, please alert your Technician or a Guest Service Representative of your concern before the conclusion of your appointment. We will do our level best to remedy the challenge before you depart. Should you discover a challenge after leaving the salon/spa, it must be reported within 72 hours. Service rework is generally performed by the original technician.
PAYMENT/GRATUITIES
We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. We DO NOT accept checks or prepaid Visa/AMEX gift (debit) cards.
Gratuities are never expected but are always appreciated. We cannot handle cash tips for service providers. Please note that nothing prohibits you from leaving a gratuity at the service provider’s station or handing it to them directly. If you would like to leave a gratuity through our point-of-sale system, request it be added to your credit card or use a gift card balance. Credit Card, Gift Card & Instant Gift Certificate gratuities are limited to 20% of the value of services provided.
REMINDER/CONFIRMATION CALLS
If text message and/or email have NOT been selected as the preferred communication mode, a Simonson’s representative will place a courtesy reminder/confirmation call two business days before the service appointment date. If no one answers, the representative will leave a brief voicemail message stating the date and time of the appointment. Missed appointments and/or insufficient notice of cancellation may result in a fee.
CANCELLATIONS
Simonson’s values the relationship we share with every guest, and we understand that sometimes schedule adjustments are unavoidable. We respectfully request a 24 hours’ notice for all service appointment cancellations. When appointments are canceled with sufficient notice, it gives our commission-compensated service providers an opportunity to fill the vacant appointment time with another guest. Missed appointments and/or insufficient notice of cancellation may result in a fee.
MISSED/NO SHOW APPOINTMENTS
Records of missed appointments, also known as “No Shows”, and insufficient notice of cancellations are captured in each guest’s profile. Three missed appointments can prompt a prepayment resolution, which requires full remittance of the service price simultaneously with the scheduling of any future service appointments. This requirement can be lifted once a successful appointment history has been reestablished.
SPA PACKAGES SCHEDULING/CANCELLATIONS
A valid credit card number is required to schedule Spa Packages and Group Bookings (i.e. wedding parties). If sufficient notice of cancellation is not received, 50% of the reserved service(s) total will be charged to the credit card provided. Spa Packages are not eligible for substitutions and/or discounts.
SERIES
Service series purchases are non-refundable, non-transferable and expire one year from date of purchase.
GIFT CARD/CERTIFICATES
Simonson’s gift cards are available in any denomination. They are transferable, never expire, redeemable for services and products at any location and non-refundable. We are not responsible for lost or stolen gift cards/certificates.
PRODUCT RETURNS
Proof-of-purchase is required for all returns. A Simonson’s gift card will be issued for returns older than 45 days. Products must have 75% or more remaining. No expired products. All sales are final on apparel, accessories, hair extensions, cosmetics, styling/massage tools and STYLE Perks point purchases.
Thank you in advance for your understanding and cooperation.
